Frequently asked questions

We prepare and dispatch orders within 1 business day. Delivery within Latvia takes 1–3 business days depending on the chosen delivery method. You will receive an email with the tracking number once the parcel is sent.

The delivery fee is calculated at checkout depending on the chosen delivery method. Delivery is free on orders over €100. Your cart shows how much is still missing to qualify for free delivery.

Parcel locker, courier delivery to the address you provide, or collection in person in Riga by prior arrangement. The available options are shown at checkout once you have entered your address.

Yes, we deliver to the Baltic states and other European Union countries. Delivery outside Latvia usually takes 3–7 business days, and the fee is calculated at checkout.

Once the order has been handed over to our delivery partner, we send a tracking number by email. If the email has not arrived, please check your spam folder or write to us at info@forlifemadaga.lv.

If the order has not yet been handed over to the delivery partner, we can change or cancel it. Please contact us as soon as possible — ideally on the same business day.

Yes. Using your consumer right of withdrawal, you can return a product within 14 days of receiving it. Restrictions may apply to cosmetics and hygiene products if the packaging has been opened after delivery.

Write to us at info@forlifemadaga.lv, stating your order number and the product you wish to return. We will reply with the return instructions.

We refund no later than 14 days from the day we received notice of your decision to exercise your right of withdrawal. We may withhold the refund until we receive the goods back or until you provide proof that you have sent them.

Photograph the packaging and the product and send us the images. If the product is damaged or you received a different item than ordered, contact us — we will arrange a replacement or a refund at no extra cost.

In our collections you can filter products by skin type, concern or effect. If you are unsure, write to us — we will help you build a care routine for your skin.

Yes. Several lines — 2DERM, DERMACLINIC and LANOMED — are designed for sensitive and couperose skin, as well as for skincare after treatments. Each product page lists the full ingredients and usage recommendations.

No. The products are clinically tested and manufactured in the European Union in accordance with the EU Cosmetics Regulation, which prohibits animal testing.

For unopened products the expiry date is printed on the packaging. After opening, follow the period-after-opening (PAO) symbol on the packaging, for example 6M or 12M.

Some products are available in 2 ml samples, which you can add to your order. We also regularly offer samples as a gift — sign up to our email club to keep up with the news.

You can pay by bank card or through internet banking. All payments are processed in a secure environment and we do not store your card details.

No, you can order without an account. An account is useful for placing repeat orders faster and for viewing your order history.

Yes. At checkout, enter the company name, registration number and legal address in the comment field, and we will send the invoice by email.